The EE Community

How do I resolve this issue with an iphone ? 

No 5G for Pay as you go

There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the va...

ABSOLUTELY RIDICULOUS

Want to make one call call outside my spend cap. Absolutely ridiculous all these links and it doesn't lead me to speak to someone 

£30 additional trade in

I recently added a PS5 Pro to my plan and received everything as normal, however I was told I would receive a code to add £30 on to trade in my old console, however this has not arrived, and EE online chat has so far only attempted to upgrade my broa...

Upgrade

Hello, I upgraded to SIM only and my contract ends today. I haven’t received the new SIM in the post. Is this something that should have happened or is my original SIM still in use?

Wired connection slow to connect

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was pr...

Updating NHS email

My NHS email address has changed, I've tried to create a new account on EE perks but it's saying my details are already registered, has anyone found how to sort this? There's not a massive amount of help anywhere it just keeps telling me to log in! 

BBC iPlayer HDR content shot showing colours correctly on EETV

So, I noticed that when watching 'The Gold' on BBC iPlayer in HDR 4K on EETV, that the colours looked horrible. All lemon and green.I then switched to my Apple TV and watched the same programme in HDR 4K and it looked fine.What is causing this?Thanks...