My mother (who is 75) has been trying to deal with an outage to her broadband for weeks. She's had six separate attempts via phone calls, hours on hold. This has resulted in a new contract, a price hike (another one) and still no service. She doesn't want any of the so called new services offered. I can't log in as her, this shouldn't be this complicated.
How can I get this resolved, she just needs a simple deal without expensive bolt ons. You've already doubled the monthly bill.
It is impossible to make contact with anyone to resolve this. Please advise how we can sort this out quickly.
