Flashing green light on my WiFi extender. Tried resetting - powering on and off

[stuartburge456]

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As I was saying tried all the usual fixes. Can’t find how to talk an engineer

can see any way to register a fault

Any help or advice?

thanks

[Ewan15]

@stuartburge456 What model of router do you have?

[XRaySpeX]

Which model extender is it? There's no flashing Green listed in Fix a problem with EE WiFi Extender . Have you tried moving it around?

Try resetting it up by pairing it to the router nearby & them moving it to where you want it.

[stuartburge456]

Hi XRaySpecX

Tried moving around not change. I understand it's an extender 6. I also understand about the flashing green light is not referenced.

It starts flashing immediately on power up - I don't get any other colours no matter what I do- my last option is to throw it out the window.

I can't get it to pair to the hub - it's stubborn and only knows a flashing green light. When it was set up, it worked fine. It smells like an early latent failure.

Do you know if you can you pair by using a lan cable between the hub and extender to reset it.

Thanks

[stuartburge456]

Hi Ewan15

its the smart hub plus. It’s working fine. I even powered it down to see it was interfering with the extender - still get a flashing green light. 

[XRaySpeX]

Yes, pair it to the router by Ethernet, wait about an hour & then move it to where you want it.

[stuartburge456]

I will give it try - to see I can them to see each  other.

Thanks again