Flashing aqua/blue light

[Nicola1129]

So I was using my internet earlier fine.

I’ve been an EE broadband user for about 5 yrs.

I was using the internet fine earlier up until about 3:40pm and went to work.

My partner came over around 8:30pm and it hasn’t been working since he arrived.

I have turned off and on. I have checked the cables but the plug is behind the sofa, so I don’t see that being nudged or anything… checked the ones in the back of the router…

soo frustrating coz the evenings is when I use it the most… don’t know what else to do..

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[XRaySpeX]

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.