Fiber to the cabinet

[gazmix_1973]

Hi

Do EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.

Thanks

[XRaySpeX]

Yes, anybody can be the bill payer but it is always the a/c holder's responsibility that bills are paid in full & on time.

[XRaySpeX]

I doubt they will be able to do a change of ownership in a store.

[gazmix_1973]

They said they could when i went in last year but as said the account holder can't really get there so i will see what they say when i go in.

I just want stuff to go smoothly as is reason i ask a lot of stuff as in access to house, landline etc.  I went online to try upgrade it just keeps telling me i already have BB when i click to see deals..  I'll have to go in shop, prob much easier.

Thanks 

[XRaySpeX]

No a/c holder present: nobody will talk to you about the a/c, in store or on phone. We keep telling you this! You are wasting your time (& ours) going to store or calling on your own. You need to call CS with a/c holder present.

[gazmix_1973]

I said that at 1.35pm post yesterday. Sorry for wasting your time. Nice that thanks 

[gazmix_1973]

 this all I get when click on BB deals

[Matt_124]

It is likely a Legacy EE Broadband account based on the information there.

These accounts operate under a different billing and provision system from the New EE Broadband packages and this means you would need to call (with the account holder) to look at migrating to a New EE Broadband package and account.

[gazmix_1973]

 this I meant, just says I've already got BB  and that's that. I'll got to shop as confusing, one says do online another call . I went past shop today and on windows said come in n talk.

[gazmix_1973]

So went in shop and they said probably better to keep in his name as there is a 6 month security wait before it goes through so we will either upgrade in shop or over the phone as seems no way to do it online.

[JimM11]

@gazmix_1973 Correct ONLINE is NOT an option at all for doing what you are trying to do!