Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Faulty power adaptor

kwakers
Established Contributor
Established Contributor

‎26-08-2025 07:49 AM

So I've now waited 4 days with no Internet no TV and no home phone. All because of a so called faulty power adapter. I do hope the EE tech is correct and it dosent turn out to be a faulty router. I will need some sort of compensation to keep me staying with EE. I've been with EE since before they took over 'orange' I'm  a loyal customer I think I can safely say. So I will need to be treated as such. And now it seems you can't actually phone a human directly you have to wait for them to phone you. It seems Things are going  backwards.  

0 Helpful
12 REPLIES 12
JimM11
Community Hero
Community Hero

‎26-08-2025 07:52 AM - edited ‎26-08-2025 07:54 AM

@kwakers Why? You can call them anytime you wish when they are open!

Contact Us | Help & Support | EE

 

 

XRaySpeX
EE Community Star
EE Community Star

‎26-08-2025 12:09 PM

Try calling CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
kwakers
Established Contributor
Established Contributor
In response to JimM11

‎26-08-2025 02:17 PM

Hi I did phone them but things seem to have changed and there was a recorded message asking me to leave a message and they will ring me back because of seems I'm in a queue 

0 Helpful
Lodgewoman
Investigator
Investigator

‎26-08-2025 02:22 PM

Had the same problem, 3 routers later and we are leaving EE now. No viable solution. Going back to BT.

0 Helpful
kwakers
Established Contributor
Established Contributor
In response to Lodgewoman

‎26-08-2025 02:24 PM

The trouble is EE and BT are one and the same 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kwakers

‎26-08-2025 02:26 PM

Not!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero
In response to kwakers

‎26-08-2025 02:30 PM

@kwakers About the BT Group of companies!

About BT Group | BT Plc

0 Helpful
Lodgewoman
Investigator
Investigator
In response to kwakers

‎26-08-2025 03:10 PM

Yes but at least the BT  routers WORK…. 

0 Helpful
JimM11
Community Hero
Community Hero
In response to Lodgewoman

‎26-08-2025 03:13 PM

@Lodgewoman They did once upon a time!

0 Helpful