FTTC: impossible guarantee download speed given by EE

[Dabmonger]

On taking out broadband with EE, the fastest option available to me was the Fibre/Essentials 50 option. 

I was getting a max of about 45 Mbps down, and 11 or 12 Mbps up, prior to joining EE.

Because I didn't want the upload speed to be capped at 9 Mbps, I upgraded to Fibre/Essentials 67.

Two strange things have occurred: 

1.  upload speeds still seem to be capped at 9 Mbps

2.  a download speed guarantee of 58 Mbps has been provided

I've absolutely no idea where this unrealistic speed guarantee has come from. 

FYI Openreach attended my property in 2021, and 45 Mbps was the best they could do, despite even moving the master socket (this is somewhat slower than my neighbours around me).

I've been in touch with EE - the first suggestion of changing the DSL cable unsurprisingly didn't bring about any benefit, and the second suggestion of an engineer visit isn't likely to be of any benefit when Openreach have already visited. 

Anybody got any idea on what to do, other than speak with a manager?

[Dabmonger]

Your speeds explained 

 

[Dabmonger]

No ISP, and no extensive Openreach engineer visit has led to anything better than about 45 up and 11 or 12 down.

For sure though, my upload speeds are materially slower moving to EE via Fibre 50 to Fibre 67.

[XRaySpeX]

OK, your line is just not performing as EE & BTw think it should but it might not be their fault. 

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Dabmonger]

I have a modern master socket (and I've seen this hidden test socket online, so I know exactly what you're talking about).

I just need to find that old corded phone (for potential use during power cuts in the olden days).

The thing is though, Openreach attended for several hours about 4 years ago, and even moved and updated the master socket. 

There was an issue with a crossed line a couple of months back (prior of course to moving to DV), and there were two separate Openreach engineers who came, and were doing their stuff in the property, at the cabinet and no doubt the exchange itself.

You would think that any issue would've been picked up by one of these OR engineers? 🤔

[XRaySpeX]

If you're on DV there's no point of the QLT. Just run router from the test socket. 

[Dabmonger]

Ok, cheers again.