Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Existing customer update to 1.6Gb

davidharron
Contributor
Contributor

‎10-01-2025 10:52 AM

What is latest on existing customers upgrading to a 1.6Gbps package?

I was informed last year that changes were coming in November that would resolve the issue for existing customers but I have seen no public announcements from EE.

I was told that the fix would also resolve issues with digital voice and TV  for customers looking for the highest package.

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎10-01-2025 11:16 AM

@davidharron As yet the status has not changed, and the Forum has not seen anything different, may be a question that you will have to pose to EE direct to get any answer.

0 Helpful
Jonesn1
Visitor

‎04-03-2025 07:16 PM

GRR!! They are STILL unable to upgrade the existing customers, they told me at the latest it would be January and now its March and they haven't fixed it. I have new customers to EE in my street that have it so its not the infrastructure. 

0 Helpful