Ending a contract
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13-09-2024 04:41 PM
My 24-month contract for broadband ends on 4 October. I decided to leave EE and not renew the contract after it ended. Do I need to call them to cancel auto-renewal? Or, do they automatically end the contract as they know I'm not moving the broadband to my new address? Thank you.
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13-09-2024 04:55 PM
Hi @ckhjessie
See here:
https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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13-09-2024 05:12 PM
@ckhjessie not sure what you mean by
@ckhjessie wrote:
they know I'm not moving the broadband to my new address?
The bottom line is that you need to give them 14 days notice to close the account. As you will have already paid up front that could be a date to suit your needs.
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13-09-2024 05:40 PM
There's no auto renewal, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the non-discounted price on a rolling 14-days' notice basis until you explicitly migrate, cancel or upgrade.
If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 2) in my sig. and give 14 days notice.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
