Have had months of runaround trying to get the second broadband line connected, getting endlessly contradicting stories from EE customer service people.
We moved in 6 months ago and there are 2 full broadband lines installed, one at each end of the house. We only connected one of them at first, but the wifi is rubbish down the other end of the house so we want to get the second line up and running.
After hours on the phone and specialty engineers booked to come and assess the second line... and cancelled... and booked again... the latest version we are told is 'you can't have 2 lines to one domestic property'. **bleep** - why on earth not? They say we would have to switch to a business account to do that. This is not financially a good idea - way more expensive than domestic.
I do NOT want to faff around with extenders. I just want to use the second line, the previous owners had no trouble having both lines operational. (they were with BT, they worked from home plus had heavy gaming use with children so both lines were brilliant for them).
Any ideas? This seems ridiculously arbitrary.
