EE wifi customer « Log in now » doesn’t work

[Yourfaceoncake]

Hi there, 

I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). 

When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.

I can log in on my phone, so it’s just my laptop.

Can anyone help? It’s really frustrating!

Thanks so much in advance!

[Titanflux]

I have the same issue. I will contact customer service for a voucher and keep an eye here for a resolution. 

[I-KB]

I have this problem too. When I phoned EE - I was told this was a service that no longer existed! 
Will keep trying. 

[Saragarr]

I have exactly the same issue. BT customer and EE WiFi works fine on phone but not on iPad when out and about. Log in button does not respond but paid buttons do of course! When is this going to be fixed please?

[Navsteve]

Hello,

I have exactly the same problem. I have been talking to EE - several call-centre operators and their final statement, is that as a "Legacy" EE customer, the "new" agreement for broadband EE and "old" BT customers to have access to EE-wifi hotspots  FOC  is not available, as we are on a separate system (Excalibar) and that does nopt alloow the link for Legacy EE customers to have the EE-WiFi hotspots. I have not accepted this and am waiting to talk to a more senior operator or manager at EE now. They are now trying to migrate my account to a "new" EE account which is then automaticallyu authorised for the EE Wifi hotspots.  I will update this posting when they have completed their action.

[Capablegoogler]

Sounds like progress! Let us know how you get on...

[Navsteve]

Hello Again,

After 40 minutes on the phone to various EE departments, I spoke to someonein "EE Legacy" Accounts (Scott) who was very pleasant and did a lot of research for me on hold. He confirmed that I was in an EE Legacy Account (I have been with EE since when it was Orange!) and that, as such, I was not able to use the EE Wifi Hotsots FOC which is advsertised for all BT and EE Broadband customers. He offered to move my account to a new EE account, but could not offer me the same contract deal - it would be £10-£12 more expensive per month - which I would not accept just for the benefit of a few EE Wifi Hotspots. So, to sume up - there's no loyalty bonus from EE since they have conjoined with BT and I will obviously look at leav ing them for a better deal when my cotract is up for renewal - that way they will lose a loyal and faithful customer and gain some poor reviews. I thought that the OFT tries to ensure that people on "old" contracts are not disadvantaged when "new customers" are taken on, but I am obvioulsy wrong and very disappointed, They did not offer me any free vouchers for their EE Wifi hotpsots - so I shall do without for the time-being. Sorry not to have been successful.

[garywood84]

@Navsteve Sorry to hear of the problems you're having mate. My suggestion is that you raise a formal complaint. This will get you connected with a BT/EE Executive Compaints Manager, who are generally more helpful and have access to more resources than the basic tech support agents you can reach yourself. I'd be surprised if you can't negotiate a retention deal with them to either get the EE WiFi on your current package, or to move to new EE without paying more (or at least, if you do pay more, without a recurring credit on your account to offset the difference). Be very clear with EE through the complaint that this is the resolution you are seeking.

[XRaySpeX]

See Help with EE WiFi 

Do I have to be a new EE Broadband or BT Broadband customer to get free EE WiFi?

Yes. New EE Broadband and BT Broadband each come with free unlimited WiFi minutes. If you aren't a new EE Broadband or a BT Broadband account holder, you can buy EE WiFi access now via a voucher here.

---

[Navsteve]

Thank you @garywood84 . I will register a formal complaint.

[garywood84]

@Navsteve Good luck mate 🤞