Sorry if I'm late jumping on this post but I just wanted to share my experience!
I'm on the 1.6Gb package and I had spoken to one guide last night who claimed he had placed the order for my new wifi 7 hub as I asked for it to replace my hub 6.
Royal mail text never came through and I called again today, a nice gent I spoke to said he apologises for what i was told but its not possible as the system doesn't allow them to change my package.
I called again at 12 today and spoke with the "next gen" team and he again apologised but told me ALL existing 1.6gb customers WILL be recieving these new hubs. They are going to proactively send them out when the system updates in the next 72 hours and I will have mine by Wed/Thursday next week.
May be worth calling the next gen team and telling them you want to be put on the "list" to recieve the new hub if you are on the 1.6gb package.
I was also informed that anyone on a lesser package just has to "upgrade" their hub to be able to get it which they can already do. I assume this comes with a £10 cost I was told about on a previous call.
Granted I did give them 2 options prior to being told all of this which were as follows:
1.Supply me with the new WiFi 7 hub and I will be happy.
2. I would raise a complaint with my service as I'm paying for 1.6gb and only recieving 900mb in which case I would go down the route of being refunded my previous month's where I have not recieved these speeds via Ethernet and then ultimately get the new hub regardless because of not recieving the correct speeds.
(My modem recieves 1.6gb+ however all engineers only have the capability of testing to 1gb due to that being the maximum output of the Hub 6 via ethernet).
Hope this can help someone in getting this new hub which *hopefully* works correctly.
