EE router hidden QoS

[hawthornflk]

Hello

I believe the EE Router has hidden QoS which is built into the firmware. The EE hub believes that all the containers/VMs on one server are on one port (which I guess, technically they are) and so it throttles the speed of any one "device" to make sure there is enough room for everything else.

That is cool in theory, but it means that anytime ANY device pings over the local network (let's say media container to update what devices are local, or SMB refreshing on a device) then it drops peak throughput to 500mbps, which is a third of what I pay for.

I don't mind if it were advertised, but every single thread on the forum boldly and proudly states "EE routers don't have QoS" - they do, you just can't see it.

Is there any way to turn this nonsense off? I don't want to turn off 90% of my containers in the hope another doesn't ping so I can download something or update my lancache for example.

The contract and T&C's for traffic management state there is no penalty for being a 'heavy user' - but there clearly is, unless your definition of a heavy user is updating more than one xbox in the same week?

[JimM11]

@hawthornflk WiFi Optimiser are you using it with your service?

[hawthornflk]

Nope. 

All turned off in the app. 

Things I have tested:

• iperf3 - server to wired PC, server to WiFi client and reverse. All fine (2.3gbps)
• Shutting down 90% of containers on my server results in sometimes WAN hitting 1.3gbps then dropping again, but not sustainable to use a server than have 0 things on it running to preserve the WAN speed for the server...
• Using different ethernet ports
• Speedtesting (using speedtest cli) on server host, container, VM, external wired PC. I also have a service auto running a speedtest every hour showing peak speeds hitting 500mbps on the server,

I am aware the solution is "go buy your own hardware" but it is borderline contract fraud to claim in T&Cs that heavy users are not penalised when they absolutely are.

[JimM11]

@hawthornflk EE CS take it up with them or do the complaint form in the posted info.

Make a Complaint | Contact Us | EE

[hawthornflk]

Why should I have to go through the laborious task of filing a complaint and getting something sorted? It won't delete all the forum posts proudly claiming "EE superhubs have no QOS!"  or fix their false T&C

[XRaySpeX]

If you want it looked into it. You haven't proved that it has!

[hawthornflk]

I have literally proved it's EE as it wasn't exhibited on vodafone and I have tens if not hundreds of hourly speedtests proving so?

In addition, the only fix EE can do is a firmware update which will affect hundreds of thousands of customers... unlikely anyway

[JimM11]

@hawthornflk Then again take it up with EE CS if you feel that the EE Hub, whichever one you are using is not doing the throughput that you require or expect on your equipment. 

[hawthornflk]

It is unacceptable that I have to go to customer service to prove something that has been designed and engineered deliberately then hidden away from the user who is paying for the service..

I would understand if I was bugfixing, and it was a bug, but this was an intentioanl decision, so there will be knowledge about it EE side, all the while telling every customer that it doesn't exist

Also

"If you *feel* the EE hub" is appalling language and behaviour to use if it is something that is binary, a programmed in setting, a 1 or a 0 for QoS shaping

[JimM11]

@hawthornflk No one on the Forum has any idea about what you have, what service you have, or anything in particular, if unhappy with the EE Service and the Equipment then return to vodafone and use as before, whatever you had with them.