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EE legacy

PurpleWhipps
Investigator
Investigator

‎23-03-2026 03:56 PM

Good afternoon hope someone can help me, due to circumstances I am now staying in a hotel on a temp basis whilst looking for a new place. In the mean time I am still paying the monthly bill for the broadband just so my modem can sit in storage. 

Would I be able to down grade my package, my contract does not run out until Nov 2026

Thank you for any help 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎23-03-2026 04:16 PM

If you're on an EE legacy BB plan there is no way you could downgrade it. The only way is UP!

What do you mean by you are paying just to keep your "modem" in storage? You can keep your router anywhere. It's yours to do as you like.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
PurpleWhipps
Investigator
Investigator
In response to XRaySpeX

‎23-03-2026 04:25 PM

I am wondering if I can take the price down or change the plan as I am in a hotel whilst I am looking to move, and it has free wifi. 

So technically I dont have my modem/router on me hence why in storage

Thanks 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to PurpleWhipps

‎23-03-2026 04:29 PM

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎23-03-2026 04:39 PM

Hi @PurpleWhipps 

Speak to EE CS on 150 about your circumstances and see what can be done. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
PurpleWhipps
Investigator
Investigator
In response to XRaySpeX

‎23-03-2026 04:41 PM

Screenshot_20260323_163811_Google.jpg

this is the hub I have, took it from Google as its in storage plus I can not see what plan I am on as it says the order is pending and will be ready when it's set up in the home 

0 Helpful
PurpleWhipps
Investigator
Investigator
In response to Northerner

‎23-03-2026 04:43 PM

Thank you 

I will give them a call in the morning, I did try earlier but kept on getting the music for 30 mins so I gave up

Thank you 

0 Helpful