EE legacy

[Dunks91]

So my partner is still currently on EE legacy, she recently upgraded her phone contract and wanted to see about upgrading our broadband as full fiber is now in our area. We were told we can't do it because she is in on legacy and have to wait until at least 90 days before her contract ends. Why does it have to be this delay ? We would be willing to pay off the remainder of the contract so she could be moved over but was told no. Surely there should be a system in place to move customers over to the new EE one, they are happy to welcome new customers yet "loyal" customers get left behind.

[Chris_B]

@Dunks91    because it’s 90 days and that’s when something can be done.  A new customer isn’t within a contract term with EE so not sure what you’re trying to say with that.    How is a loyal customer left behind just because you can have it your way.   EE could have always said you have to wait till your contract term is up ! 

Even I had to wait till I was out of contract to swap over and that was the middle of last year and this was a test to see what would happen because at that point no legacy BB customer could get new EE BB never mind 90 days before the contract term was up.      First world problems init.  

[Mustrum · Accepted solution]

@Dunks91   It may depend on who you speak to when you call up.

There have been examples where a customer on legacy broadband was able to upgrade to a legacy full fibre contract. Moving to new EE is an issue however.

Other circumstances may well have been in play, such as fibre priority areas for example.

It may be worth another call perhaps on one of the older 0800 numbers,

[Dunks91]

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