EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[M8G1CM1k3]

I hope this way works as I have heard nothing and been continuously checking, I will try to see if this way works too.

[M8G1CM1k3]

Poppy I just spoke to someone and they have said it's 45 days from the date your order is closed. I was told that I will get my email on the 17th, so it must close a few days after your install possibly 5 days then 45days past that.

[Aimee941]

Can I ask, did you get your code yesterday ?

[M8G1CM1k3]

Hi Aimee, urmm short answer no, I was leaving it until tomorrow to phone just in case it's 24 hours after. I will be calling them tomorrow.

[Poppy82]

Day 52: Nothing. 

[Bzyku]

Hi got exactly the same problem.

28.06 ordered broadband 

from 03.07 active

its passed 45 days and still nothing 

40min on the phone and nobody know anything 

That offer was one of reasons i choose ee, very disapointing. For me it’s all clear on the screenshot

[JimM11]

@Bzyku the promotion, if EE are professing that it's not known then it may just not happen for anyone.

[Poppy82]

Fair play to you for taking a screenshot of the offer. 
I called EE again. Nobody could help despite trying all of the things suggested. I'm giving up now as I don't want to waste any more of my energy and time on this nonsense. Someone who cares more may see fit to report it to trading standards. 

[M8G1CM1k3]

Hello, an update in regards to this offer. I've just been on the phone to the billing department in Belfast to a lady called Laura (Super helpful and kind thank you) who has been back and forth with her manager. It is a web form that does need to be filled out, this can be done through the billing department. Like I say I've gone through to Belfast which was very very helpful, however it does require the package to be more than 500mbs and to have been purchased online only. Due to this being a online only deal most of the call centres and departments aren't aware of this. However this will now be shared out with all the relevant managers and staff to ensure this process is smoother. If this offer applies to you, it will be under the basis of you have the correct qualifications for the offer and then the representative will be able to fill out the form which will now be found and then you should receive a code within a few days past the form. I will reiterate that this was a online only offer and as a result most of the members of staff were completely unaware of this as this was a web form and not shared out. I would just like to thank Laura and the billing department in Belfast once again for the clarification and patience.

[Bzyku]

Thanks I’ll try to call them tomorrow and let you guys know