EE home BB unable to link account within EE app/website

[XRaySpeX]

Posted in the open:

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@noodlesnr74 wrote:

Hi. Sorry I bother you but note that you are a guru with regards the above based on various similar posts.

 I previously had an EE mobile phone account but ended this in January 24. I took out EE BB the other day and received the welcome email with the package description and GB account number. When I attempt to enter this into the EE app or online it states in red 'please enter a valid billing account number'.

I've been on the phone to various EE reps including their tech expert who states that he's completed an account merging form that starts a process that takes 5 working days to complete. Reading on here it seems that that actually doesn't work. 

I'm going round and round and no one seems to know what the issue is. I've got EE TV packages that I can't activate because I need to do it via EEs website or app and I can't get past the linking BB stage.

Is this anything that you're aware of and are there any things I could try to solve this please? 

Thanks very much

Nick

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[noodlesnr74]

Thanks. I've tried putting in uppercase, lowercase removing the GB and using 02 etc. Always the same. There's an issue here that I'm unable to understand. Unfortunately it seems that it's beyond the Tech team too. 

And, surprise, surprise, the fabled Executive Complaint teams promised phonecall before close of business today failed to arrive 🙄

[Christopher_G]

Hi @noodlesnr74 

Have you heard from the complaints team yet? Once they're in touch, they should be able to help you get this sorted.

Chris

[noodlesnr74]

hi. Yes thanks. I did get a call. Supposedly agree 48 hours to resolve. I'll keep you posted. Apparently only the Executive complaints team have the required software to sort it!

[Christopher_G]

Fingers crossed, @noodlesnr74 

Yes, please keep us posted.

Chris