EE fibre speed below what it should be

[Bert25]

 

Hi, 

I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.

I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.

For context,I moved to EE from BT in November and I still use the BT smart hub.

Any idea what's going on?

Thanks

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

EE is not providing you with or guaranteeing speedtest speeds to your devices but the BB speed to your router.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[Bert25]

Hi @XRaySpeX 

1) How do I login to smart hub?

2) I do not use ethernet cables on my flat, only WiFi.

See the link below 

https://www.thinkbroadband.com/speedtest/1744413006122148155

3) see attached picture 

 

[XRaySpeX]

Thanks!

1. Login to your Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. 

[Bert25]

Hi @XRaySpeX 

See router admin screenshots 

 

 

I did a test on the EE app and there is a huge difference between router speed and my device speed, why is that?

Thanks again!

 

[XRaySpeX]

---

@Bert25 wrote:

I did a test on the EE app and there is a huge difference between router speed and my device speed, why is that?

---

Using WiFi rather than Ethernet to test will make a big difference.

Thanks. In the 1st pix what do you see under Status?

[JimM11]

@Bert25 While setting up a BT Smarthub2 for a friend few weeks back and he was waiting for the FF install did post up the router screens with the link below, from your posted pictures, do see that you have been upgraded FW wise same version that finally installed on that router also before i left, general observations he had the router out in the hall way sitting on the floor, blocked by a door so was not in the best place but that was where the OR Master socket was, found that my mobile had the tendency to jump onto the 2.4Ghz band but on a 40/10 split was not a problem as 40Mb/s was the max anyway and achieved by the device with no issue. Wi-Fi analyzer things that i did not like, where EE wifi / the wifix, both turned on, and i would look hard to get both off those turned off router wise but you need to go see how it is done.

There is a speed test on one off the pages you will see it also, so worth a go, the FW updates pretty sure are all to get the EE app side working with the BT Router and that does seem to be the case with you as appears to be working. Have a look to see what band the device you have is connecting to, and test wireless NO more than about 6 foot standing from the router, and ideally with all the other devices off wireless but that may not be possible.

Re: BT Smarthub2 on a FTTC 40/10 split. - The EE Community

[Bert25]

See pic @XRaySpeX @

[Bert25]

Hi @JimM11 

How can I check on which my band my phone is connecting?

Also what's the link to the test you recommended?

I have done another fast test this morning and the speed is now as it normally was, see pic.

Finally, is the EE router any better then the BT SH I have? I there any value on my changing it?

Thanks!

[JimM11]

@Bert25 From the link i sent where you able to see the posting, the network connection tab marked as screen 3 shows, and the speed test is as screen 1 broadband performance test, which will then open up to screen 4, test my speed.

Your pictures posted take time to be cleared so will see once they become available for viewing.

As for changing to a new router that is a BT/EE you get to keep what you have type situation, and if you also have extenders for smart wireless, with the 150Mb/s FF service that you have the BT router is well and truly capable of any speed device that you have, but would look to get the BT/EE extra that you will see as Public Status Activated OFF on the router, anyone with a BT/EE account can sit outside your home, and if the see and connect will suck away your speed, just incase you where NOT aware off this....