My EE broadband has been down since yesterday. I immediately called support and registered a complaint. An engineer was sent today, only to tell me that he cannot fix it because it’s a wider outage affecting multiple homes, and that it may take another TWO DAYS to be resolved.
This is beyond absurd.
I work from home, and my livelihood depends entirely on a stable internet connection. Because of EE’s outage, I am completely unable to work, meet deadlines, or carry out my job through absolutely no fault of my own.
No temporary solution.
No clear accountability.
No urgency — despite knowing customers rely on this service for work.
For a company as large as EE, this level of disruption and lack of contingency is simply unacceptable. Customers are expected to pay full price, yet are left without a basic essential service when it matters most.
EE seriously needs to do better.
