EE broadband.

Minithomas41
Visitor

‎18-04-2024 05:17 PM

We called to EE and agreed broadband for £35.99 for broadband with a staff in customer service.  They agreed for monthly £35.99. After some times they sent email saying our broadband is £40.99. This is cheating their valuable customer. Why they self decided from our agreed £35.99 to £40.99. We complained this but no response from them.  This is cheating and not  good for a trusted company. They say our call will be recorded.  Then they can hear £35.99 We agreed for broadband.  This is not good for a trusted company. 

 

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎18-04-2024 05:22 PM

Hello @Minithomas41 ,

Welcome to the community,

Have you checked the breakdown of your bill?

We cannot check here, as there is no account access, customer service will be able to check for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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JimM11
Brilliant Contributor
Brilliant Contributor

‎18-04-2024 05:28 PM

@Minithomas41 If you can, when did you set up the Broadband service. The first bill is normally higher as there may also be a delivery charge associated with post of the router to you, but it is all explained in your first bill, if your app is working which does take a few day's after joining and you can see the bill on it. It can also be the Annual increase if the broadband was purchase sometime ago.