EE blocking ports externally

[Baba_Jyaga]

i have issue a week ago i started experiencing during playing PUBG, when before everything was butter smooth, now reloading between battles can taken even 5 minutes when game hangs in the reloading screen, after extensive testing including placing pc in DMZ conclusion is ISP is blocking some ports, after calling support i was told no-one is trained or cannot escalate as it does not exist with company structures, only help offered is engineer but it is not "hardware" issue and i cant understand how such a big service do not have tech service.

yet does any one has an idea how or who would be able to help and check if my service is not restricted by port closing.

port forwarding doesn't help - i know other people had similar issues and after calling thier ISP they confirmed the "theory" and adjusted the service.

[Northerner]

Hi @Baba_Jyaga 

Are you on fixed line broadband or 4G/5G mobile broadband.

Which router do you have. 

If ports are blocked then you wouldn't be able to play whatsoever. I suggest your issue is latency. Have you tried turning your router off for 20 seconds. 

Thanks 

[Baba_Jyaga]

i have fixed 1GB line, i have tested it with 2 different routers, standard ee hub and netduma r3.

ping is fine inside game, when transfer happens from game into lobby that uses different ports.

not to mention when done with VPN there is no issue with reloading screens...

this video explains somehow the issue more complex  https://youtu.be/mxKlTGTyw3w?si=X2NbQnbEdqWin4p_

[XRaySpeX]

EE does not block outgoing ports.

[Baba_Jyaga]

Let's assume you right why then in this case placing pc in the dmz helps and to top it up vpn connection also solves the issue, only when pure BT connection is used there is that issue please 

[Ewan15]

Have you tried to establish whether the port is genuinely blocked?

This link should help you to do that

helpdeskgeek.com/networking/determine-open-and-blocked-ports/ 

[Baba_Jyaga]

Will do that later once back home, and will post results. I have used some ps1 command and let it run for few minutes few days back and some port were blocked but prosses to complete would take possibly hrs and sadly I could finish it

[Baba_Jyaga]

possibly leaking some info as i do but that's while game running:

C:\Windows\System32>Netstat -ab

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:135 DK:0 LISTENING
RpcSs
[svchost.exe]
TCP 0.0.0.0:5040 DK:0 LISTENING
CDPSvc
[svchost.exe]
TCP 0.0.0.0:5357 DK:0 LISTENING
Can not obtain ownership information
TCP 0.0.0.0:49664 DK:0 LISTENING
[lsass.exe]
TCP 0.0.0.0:49665 DK:0 LISTENING
Can not obtain ownership information
TCP 0.0.0.0:49666 DK:0 LISTENING
EventLog
[svchost.exe]
TCP 0.0.0.0:49667 DK:0 LISTENING
Schedule
[svchost.exe]
TCP 0.0.0.0:49668 DK:0 LISTENING
[spoolsv.exe]
TCP 0.0.0.0:49706 DK:0 LISTENING
Can not obtain ownership information
TCP 0.0.0.0:49741 DK:0 LISTENING
[CNAB4RPD.EXE]
TCP 10.0.0.2:139 DK:0 LISTENING
Can not obtain ownership information
TCP 10.0.0.2:49675 20.90.153.243:https ESTABLISHED
UserManager
[svchost.exe]
TCP 10.0.0.2:49990 162-254-196-83:27029 ESTABLISHED
[Steam.exe]
TCP 10.0.0.2:50019 a2-23-205-133:https ESTABLISHED
[steamwebhelper.exe]
TCP 10.0.0.2:50020 a2-23-205-133:https ESTABLISHED
[steamwebhelper.exe]
TCP 10.0.0.2:50022 a104-82-234-109:https ESTABLISHED
[steamwebhelper.exe]
TCP 10.0.0.2:50023 81.134.111.57:https ESTABLISHED
[steamwebhelper.exe]
TCP 10.0.0.2:50048 162-254-196-67:27020 ESTABLISHED
[System]
TCP 10.0.0.2:50058 a5381c1ff1dd09563:40002 ESTABLISHED
[System]
TCP 10.0.0.2:50074 server-108-138-233-5:https ESTABLISHED
[System]
TCP 10.0.0.2:50076 server-108-138-233-5:https ESTABLISHED
[System]
TCP 10.0.0.2:50086 lhr25s32-in-f3:https ESTABLISHED
[steamwebhelper.exe]
TCP 10.0.0.2:50101 server-18-154-84-64:https TIME_WAIT
TCP 10.0.0.2:50106 server-108-138-233-5:https ESTABLISHED
[System]
TCP 10.0.0.2:50109 85.236.99.51:https TIME_WAIT
TCP 10.0.0.2:50114 server-108-138-233-5:https TIME_WAIT
TCP 10.0.0.2:50115 server-18-245-162-112:https ESTABLISHED
[System]
TCP 10.0.0.2:50116 server-18-245-143-101:https ESTABLISHED
[System]
TCP 127.0.0.1:27060 DK:0 LISTENING
[Steam.exe]
TCP 127.0.0.1:49985 DK:0 LISTENING
[Steam.exe]
TCP 127.0.0.1:49985 DK:50002 ESTABLISHED
[Steam.exe]
TCP 127.0.0.1:49986 DK:0 LISTENING
[Steam.exe]
TCP 127.0.0.1:49986 DK:50001 ESTABLISHED
[Steam.exe]
TCP 127.0.0.1:50001 DK:49986 ESTABLISHED
[steamwebhelper.exe]
TCP 127.0.0.1:50002 DK:49985 ESTABLISHED
[steamwebhelper.exe]
TCP 127.0.0.1:50045 DK:0 LISTENING
[System]
TCP [::]:135 DK:0 LISTENING
RpcSs
[svchost.exe]
TCP [::]:5357 DK:0 LISTENING
Can not obtain ownership information
TCP [::]:49664 DK:0 LISTENING
[lsass.exe]
TCP [::]:49665 DK:0 LISTENING
Can not obtain ownership information
TCP [::]:49666 DK:0 LISTENING
EventLog
[svchost.exe]
TCP [::]:49667 DK:0 LISTENING
Schedule
[svchost.exe]
TCP [::]:49668 DK:0 LISTENING
[spoolsv.exe]
TCP [::]:49706 DK:0 LISTENING
Can not obtain ownership information
TCP [::]:49741 DK:0 LISTENING
[CNAB4RPD.EXE]
UDP 0.0.0.0:3702 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:3702 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:5050 *:*
CDPSvc
[svchost.exe]
UDP 0.0.0.0:5353 *:*
Dnscache
[svchost.exe]
UDP 0.0.0.0:5355 *:*
Dnscache
[svchost.exe]
UDP 0.0.0.0:27015 *:*
[System]
UDP 0.0.0.0:27036 *:*
[Steam.exe]
UDP 0.0.0.0:50731 *:*
[BEService.exe]
UDP 0.0.0.0:50732 *:*
[System]
UDP 0.0.0.0:54728 *:*
Dnscache
[svchost.exe]
UDP 0.0.0.0:55389 *:*
FDResPub
[svchost.exe]
UDP 0.0.0.0:55665 *:*
[ExecPubg.exe]
UDP 0.0.0.0:61697 *:*
Dnscache
[svchost.exe]
UDP 10.0.0.2:137 *:*
Can not obtain ownership information
UDP 10.0.0.2:138 *:*
Can not obtain ownership information
UDP 10.0.0.2:27036 *:*
[Steam.exe]
UDP 127.0.0.1:64897 127.0.0.1:64897
iphlpsvc
[svchost.exe]
UDP [::]:3702 *:*
FDResPub
[svchost.exe]
UDP [::]:3702 *:*
FDResPub
[svchost.exe]
UDP [::]:54728 *:*
Dnscache
[svchost.exe]
UDP [::]:55390 *:*
FDResPub
[svchost.exe]
UDP [::]:61697 *:*
Dnscache
[svchost.exe]

dont know what it means tho 😞

[JimM11]

@Baba_Jyaga If i was you would try change to DNS server first.

[XRaySpeX]

It means that they are all the incoming ports (Note they are associated with a Local Address) that all the processes on that PC are talking to (Established) or waiting for reply (Listening) on requests that the local processes have initiated. There is no mention of any blocked ports but by implication any ports not mentioned is currently unused & closed.

FYI: You'd be better using Netstat -abf to see what Foreign URL they are transacting with.