EE acknowledge Wi-Fi connections issues

[Cliff_G]

Just had this text from EE:

"Hi, it's EE.

We're aware that some customers may be experiencing issues with devices connecting to Wi-Fi. If your Wi-Fi doorbell, camera, smart speaker or other connected device isn't working as expected, please try restarting your hub and the affected device to temporarily restore connectivity.

Our engineers are working to resolve this as quickly as possible. A temporary workaround is available now, and you'll find simple step-by-step instructions at https://ee.co.uk/sh3wifi  There's no need to call us, as the latest guidance is available online.

We're sorry for any inconvenience caused by this issue and thanks for your patience while we fix it."

That link eventually takes you to the same fix discussed here since last week, reset the 2.4GHz to fixed channel.

I'm very much hoping their fix will be a firmware update since the last update is what caused this. If you want to track whether this is what happens, go into your Router ( https://192.168.1.254 ) and note your current version. The one with the problem is r4.26.1-R-1860948-PROD-83002   so I shall be watching that, and hoping that it also fixes my 6-second reconnection problem on one device.

I've no idea whether another firmware update will reset any configuration you have applied (such as starting the compatible wifi, guest wifi, port forwarding, whatever) so it may also be worth noting down the changes you are running with.

[JimM11]

@JonT69 Think from your other post back you are on an FTTC copper connection and with the EE Smart Hub 6+ SH31B model. You need to go check again were it is at with the new FW versions and see that all off your settings are still current on the Hub. The connection could have just went out OR/EE side that will be indicated by the led state.

FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025
FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

The two pinned links in case you require are below.

EE Hub firmware versions - The EE Community

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi - The EE Community

[JimM11]

@JonT69You have posted in something that is not relevant and not a Pro 7 Hub for you, answered in your other posting! 

[JonT69]

Thank you Jim and apologies.

[JimM11]

@JonT69 No need for the apologies, looks like you are still pulling the hair out with it all though!

[JonT69]

Thanks Jim and for all your excellent contributions.

Checked the firmware and I appear to have had the latest update so gave everything another reboot today and it’s all online and working.

Fingers crossed it stays that way!

[JimM11]

@JonT69 All you can do now is keep an eye on it all, take the step back if anything untoward appears out off the blue with it!

New FW is such a pain at times especially when you had a working system that did behave itself before hand!