EE acknowledge Wi-Fi connections issues

[Cliff_G]

Just had this text from EE:

"Hi, it's EE.

We're aware that some customers may be experiencing issues with devices connecting to Wi-Fi. If your Wi-Fi doorbell, camera, smart speaker or other connected device isn't working as expected, please try restarting your hub and the affected device to temporarily restore connectivity.

Our engineers are working to resolve this as quickly as possible. A temporary workaround is available now, and you'll find simple step-by-step instructions at https://ee.co.uk/sh3wifi  There's no need to call us, as the latest guidance is available online.

We're sorry for any inconvenience caused by this issue and thanks for your patience while we fix it."

That link eventually takes you to the same fix discussed here since last week, reset the 2.4GHz to fixed channel.

I'm very much hoping their fix will be a firmware update since the last update is what caused this. If you want to track whether this is what happens, go into your Router ( https://192.168.1.254 ) and note your current version. The one with the problem is r4.26.1-R-1860948-PROD-83002   so I shall be watching that, and hoping that it also fixes my 6-second reconnection problem on one device.

I've no idea whether another firmware update will reset any configuration you have applied (such as starting the compatible wifi, guest wifi, port forwarding, whatever) so it may also be worth noting down the changes you are running with.

[addedomaros]

PS I don't have an extender mainly because there shouldn't be the need for one & more extra expense.

[JimM11]

@addedomaros Updates are pushed when EE does it no other time? That may also be true as you have posted.

""PS I don't have an extender mainly because there shouldn't be the need for one & more extra expense.""

[JonT69]

Hi Cliff.

Yes all 3 of the fixes you refer to have been tried on multiple occasions now.

Comp Wifi is switched on and dedicated to 2.4ghz.

All the fixes work for up to a day then all of a sudden they have all gone off line again.

As mentioned before my network functioned perfectly until around 10 days ago when all this started. Numerous other devices work fine. 

[JimM11]

@JonT69 Is Comp also set on Fixed channel if that can be done?

[JonT69]

Hi Jim,

No third part devices. Just the EE Smart Hub 6 and Extender 6.

Interestingly it just chucked my phone off so had to reconnect to wifi.

Jon

[JimM11]

@JonT69 Do yourself a favour and look at it all with the web manager if possible, https://192.168.1.254 and ideally not with a mobile phone.

[Cliff_G]

Anyone had the new firmware yet?  Not here.  Perhaps they're doing a staged/beta rollout to see if it introduces any new issues. Be nice if they told us,

[JimM11]

@Cliff_G From other post. Same OP posted confirmed the gui as no change...

Edit:- confirmed version now below..... Working well no drops, but OP has left it on the fixed channel currently.

FW: r4.26.1-R-1860948-PROD-83002 and the gui is at App version 3.14.5 25/05/2026 OP Posted Stability Problem
FW: r4.26.3-R-1923144-PROD-83002 and the gui is at App version 3.14.5 12/06/2026 OP Posted

[JonT69]

Fingers crossed. Will update my end over the next 24 hours to see whether it has worked.

Credit to them for getting on with it.

[JimM11]

@JonT69 You just have to keep the eye out for it, only one OP has posted so far that the Updated has been applied to his hub!