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EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

TA65
Visitor

I've just had EE install Wi-Fi into my property.

The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.

I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair with the Pro router. 

With the use of an ethernet cable between router & extender, the equipment will pair with solid blue aqua light on both equipment. When viewed on EE app the extender will not show as active  but the Main hub will, which leads me to believe something is still not working.

Once the extender is powered off then powered back on it will not pair, even when in the same room. without the use of an ethernet cable the router and extender will not pair. WPS will not work. 

 

We've done several factory resets and WPS attempts, still no closer to getting the extender to work.

Has anybody experienced to same issues? or have and luck getting the extender to work. 

Cheers! 

 

 

 

 

 

 

1 REPLY 1
JimM11
Brilliant Contributor
Brilliant Contributor