EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

[TA65]

I've just had EE install Wi-Fi into my property.

The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.

I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair with the Pro router. 

With the use of an ethernet cable between router & extender, the equipment will pair with solid blue aqua light on both equipment. When viewed on EE app the extender will not show as active  but the Main hub will, which leads me to believe something is still not working.

Once the extender is powered off then powered back on it will not pair, even when in the same room. without the use of an ethernet cable the router and extender will not pair. WPS will not work. 

We've done several factory resets and WPS attempts, still no closer to getting the extender to work.

Has anybody experienced to same issues? or have and luck getting the extender to work. 

Cheers! 

[JimM11]

@ShadowCreek Have you ever looked at the Extender with the web Manager on the EE Hub to see what it thinks the signal strength to the Router is like? 

[ShadowCreek]

Hi.  It shows as -54 dBm which seems to be within the ideal range. 

Any thoughts on this @JimM11 

[JimM11]

@ShadowCreek Agreed, anything above -69db onwards is a worry, are you Plus or Pro Extender 5/6Ghz backhaul? 

No experience on EE mesh, fully Asus Ai for me wired/wireless backhauls!

Although BT one, i did it 5/6 weeks ago, same idea though Hub was lower level off a primary apartment, and disc was on the apartment above and around 15' diagonal in the central position to cover the area, so celling / floorboard and another wooden type floor / laminate to get through....

Solved: Re: Smart Hub Plus Firmware Bug - 14 Ghost Extenders & Ethernet Ports Disabled - The EE Comm...

[ShadowCreek]

@JimM11 Pro router with SW40J extender.  

They sent me two extenders but I seem to only need one.  

[JimM11]

@ShadowCreek That's the way to treat it, i have an old fifties style home solid walls and had to just place 3 nodes where needed and test SLOWLY the operation they were all wired backhaul, but lost the battle with the wife on furniture moving and placement but know doubt it will change again FAD's, luckily the wireless backhaul held it's own, did have to go from the 2nd and add a 3rd, though would have swore blind not needed, but Android phone just would not keep speed, AP added sorted it out and never an issue again....

[XRaySpeX]

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@JimM11 wrote:

anything above -69db onwards is a worry.

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No, anything below -69db onwards would be a worry. The poster's -54 dBm is fine yet you contend it is a worry.

[ShadowCreek]

@XRaySpeXyou might have misread.  I was suggesting it was fine and @JimM11 agreed with me.  In fact, we all agree 😁

There is a disproportionate amount of chatter about these extenders.  It’s clear to me that EE have yet to fine tune the firmware.  

[JimM11]

@XRaySpeX Read the post you are wrong.

Error on my behalf the more negative the number the worse the wifi signal will be.... Have a wonderful evening. 

[XRaySpeX]

@ShadowCreek : No, I haven't! Yes, you said your reading was fine, which it is, but @JimM11 was disagreeing with you by alleging that -54, being above -69, was a worry.

[XRaySpeX]

No, @JimM11 , you do some maths. Negative nos. go downwards, or smaller, as the no. w/oiut the minus gets bigger. Have a look at some graphs.

 -90 is down, not up.