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EE WI-FI

Briandavey
Explorer

‎25-05-2025 12:10 PM

My Toshiba satellite laptop doesn't connect to my home broadband but all other devices are working.  Why?

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10 REPLIES 10
Northerner
EE Community Star
EE Community Star
In response to Briandavey

‎25-05-2025 02:58 PM

Hi @Briandavey 

It is likely your WiFi card is old. There should be an option under your router settings for connecting older devices, try activating this and connecting.

If that works it might be worth getting a WiFi 6 dongle or if you can easily change a new WiFi card for your laptop. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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