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EE WI-FI

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Briandavey
Investigator
Investigator

‎25-05-2025 12:10 PM

My Toshiba satellite laptop doesn't connect to my home broadband but all other devices are working.  Why?

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15 REPLIES 15
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Northerner
EE Community Star
EE Community Star
In response to Briandavey

‎25-05-2025 02:58 PM

Hi @Briandavey 

It is likely your WiFi card is old. There should be an option under your router settings for connecting older devices, try activating this and connecting.

If that works it might be worth getting a WiFi 6 dongle or if you can easily change a new WiFi card for your laptop. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Briandavey
Investigator
Investigator

‎02-06-2025 10:11 AM

Eventually sorted by getting a WiFi extender

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Briandavey

‎02-06-2025 10:18 AM

@Briandavey Did you get any EE extender or a third party one that works with the Router?

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Briandavey
Investigator
Investigator
In response to JimM11

‎02-06-2025 12:53 PM

Not ee but can't remember what make 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Briandavey

‎02-06-2025 12:56 PM

@Briandavey Thanks for replying anyway, did not think it would be an EE one, as you may have run into the same issue with the laptop not able to establish itself via an EE Extender.

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bobpullen
Scholarly Contributor
Scholarly Contributor
In response to Briandavey

‎03-06-2025 09:54 AM

@Briandavey wrote:

It's 12 years old running windows. Sorry if I don't make much sense but I'm well past my sell by date and not very technical 

Is there a possibility the Wi-Fi card is only 802.11b (Wi-Fi 1)?

If so, I don't think the EE Smart Hub will  work with it out of the box. You would have to navigate to the Advanced Wi-Fi settings at http://192.168.1.254 and enable the 'Compatible WiFi' option. This would give you a second Wi-Fi networki name that hopefully the laptop can see and connect to. 

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