EE Smart Hybrid Connect vs EE Hybrid Connect

[boltzy]

Hi,
I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid Connect. I noticed that on the EE website the 'Smart' Hybrid Connect looks different (matches the Smarthub Plus style).

Is there any real difference in my older EE Hybrid Connect and the new 'Smart' Hybrid Connect, for example a better aerial, better wifi spec, and/or can act as a 'mesh' endpoint? Should I insist they send me the 'Smart' Hybrid Connect?

[bobpullen · Accepted solution]

They're essentially the same.

[Wraith1273]

I have the same issue.  Yes technically they are doing the same thing, but looks wise they are completely different.  The original EE hybrid connect matches the style of the Smart Hub 2 from BT, the new EE smart Hub + is completely different, style wise.  The old Hybrid looks silly parked next to the router, like a third party option.  If I order a new package I don't expect to be lumbered with an old device.  It's effectively the same as moving to another provider.  I would be very surprised if they are exactly the same internally, the new hybrid is bound to be different tech.  I am going to demand the new hybrid as it's part of my deal.