EE Smart Hybrid Connect not available with Busiest Home plan

ScottChegg
Investigator
Investigator

‎23-08-2024 11:02 AM

We've finally got a broadband alternative after years of VM 1Gig service, so I was looking to replace with similar or better with EE. The Full Fibre Gigabit Essentials offers Smart Hybrid Connect for an additional £7, but Busiest Home Bundle doesn't offer it as an add-on... even though it's £25 more.

I found a PDF from Nov 2023 where it said it would be an option for Busiest Home Bundle. Has it been paused temporarily?

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11 REPLIES 11
Peter_W
EE Community Support Team
In response to Chigzy1

‎08-04-2025 01:44 PM

Thanks for the feedback here @Chigzy1.

I've fed this back now so we can get this double checked and amended if needs be 😊

Peter

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bobpullen
Star Contributor
Star Contributor
In response to Chigzy1

‎08-04-2025 02:58 PM

@Chigzy1 wrote:

Just been speaking with EE - its because the top packages have 4G backup included for free so you don't need the option for an add on.

This isn't my experience. I have a 1.6Gbps account and can't see any option to add Hybrid Connect. Neither was one shipped with the original order 🤔

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