EE Smart Hub Pro disconnects at midnight

[Lochness42]

I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.

Is this known issue? I had stable connection without such issues for months until now.

[JimM11]

@Lochness42 All you can do is see how it goes now, and as you say it's a fixed situation!

[Lochness42]

Don't know what they did, but I didn't enjoy working connection without interruptions for long. Woke up to green flashing light again 

[JimM11]

@Lochness42 Really surprised that no one from EE has not reached out or at least tried and opened up the PM to you, so looking like you will have to go down the contact us, would do the HELP to 66033 if your mobile can send it to them!

[Peter_W]

Hey there @Lochness42.

I just wanted to check back in with you on this one - have you noticed any further disconnects since your post on Saturday?

Peter

[Lochness42]

Hi Peter, no I didn't have any further disconnects afterwards until now. Fingers crossed that it will stay that way.

[Peter_W]

Thanks @Lochness42!

Please keep us posted, and if needs be we can take a further look from there.

Peter

[Lochness42]

Thank you, I'll do so.

BTW my firmware still didn't update - not sure whether my Hub needs latest version or not (or whether it's related to my issues)