EE Smart Hub Pro disconnects at midnight

[Lochness42]

I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.

Is this known issue? I had stable connection without such issues for months until now.

[Lochness42]

So it did happen now again LAN, PON and Power all solid green on the ONT. Can’t connect to hub admin even directly with Ethernet cable. This is certainly a frustrating situation.

 

[SN26]

Yes. Factory reset with pin at back of router.

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[Lochness42]

One more note. I’ve reset the hub and light turned Aqua. So I don’t think it’s network maintenance 

[JimM11]

@Lochness42 @SN26 @Zolka Since all three off you now appear to be having the exact same effect and the EE Pro router has completely locked up, unable to get to it with the web manager interface and that is reported by @Lochness42, requires a Factory reset to even get it working again, have tagged @Christopher_G the EE support group to make aware off this thread, hopefully depending on his at work schedule he will reach out or get a specific support involved with whatever would be required for your next step or steps....🤔👌

[JimM11]

@Lochness42 Sure looks like it is not a maintenance issue as you have what would seem a complete locked up EE Router when off/on does not make it recover, the web manager does not allow you to get to it in the slightest at this point in time once you are flashing green, and you will see the group has now grown to three, have also tagged EE support, expect they will pick up the thread and reach out the resources that all will require! Since you have managed to get up and working again quickly after the midnight lockout, can you possible web mange to it, or if you are an app person see where and if the FW has moved on from what you reported yesterday as the version! 

[SN26]

Thanks. My router switched to green flashing light again at midnight last night. 3rd night running now

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[JimM11]

@SN26 Get back on and delete, edit remove all your personal details as posted on this PUBLIC forum for ALL the internet to see, and as quickly as you can do it!!!!!

[SN26]

It seems EE have removed my details. Are they still visible to you?

[JimM11]

@SN26 No, i reported it to the moderator team to try and get them removed asap, where up for just under an hour, but please be careful when you post!

[SN26]

Thank you. Appreciated.
Have you had any resolution with the router malfunctioning at midnight? I am due to call EE this morning.