EE Smart Hub Plus / Hive Hub Problem

SK_Krumm
Visitor

Dear all,

after upgrading from BT Smart Hub 2 to the EE Smart Hub Plus I am encountering the following problem when plugging in my Hive Hub: the Hive Hub connects for a minute and the Hive App shows that the Hub, Thermostat and Receiver are connected. However, then the EE Smart Hub is turning to green light and rebooting. After being connected and showing the aqua light, the EE Smart Hub is rebooting again starting an infinite process of rebooting, one minute connected, rebooting...

I have tried all sorts of settings: switched to 2.4Ghz, to Wifi 5, to Wifi 6 compatibility, but the problem re-occurs, i.e. the EE Smart Hub rebooting. Other devices such as the Neo Heatmiser Hub are working without any problems.

Any ideas? Anyone with similar problems?

My Hive Hub version is: Nano 2 Hub V2.

I am thinking about replacing to the latest version of the Hive Hub which I understand is V 2.5. Can't find what the technical differences are.

11 REPLIES 11
JimM11
Brilliant Contributor
Brilliant Contributor

@ScanP If you still have the BT router, put it back, works ok on the EE Service.

ScanP
Investigator
Investigator

Unfortunately I had to return it to BT - but thank you so much for trying to help 🙂