EE Broadband Router Periodically Cutting Out

[Louioo]

Hey,

I've noticed recently that during the day, and random occassions at night, my EE Broadband Router will cut out and go from a solid green light, to a flashing orange light before turning back to orange and then solid green. I am not sure what is causing these issues, but it is very annoying given that every time I do the SMS Help option, I get told it's a BT issue and then subsequently there is no issue.

There are no patterns in this activity, it is completely random. The signal cuts out for about 5 minutes then restarts itself. From what I can see, there is no clear works taking place in my area and I am the only person living in the property, so it isn't even to do with extreme heavy usage etc. 

[Mustrum]

@Louioo  jave you spoken to the Broadband Care Team to get more information on the problem and what can be done about it?

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[Louioo]

I've used the SMS help thing multiple times, to which the response is "We can see your line is provided by BT..." then I do another refresh and they say the line is fine, when it clearly isn't.

I haven't spoken to anyone over the phone just yet, because I don't have the time to be waiting all day to speak to someone, but it is my next option to try to resolve this. 

[XRaySpeX]

Which EE BB plan have you? Which router?