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Openreach

Joogles
Contributor
Contributor

‎07-08-2024 05:08 PM

I was expecting EE to go live with my broadband on 2/8, there was a delay with Openreach coming out to instal fibre optic, when they did come they decided that some of the public footpath needed digging up which has to be done by a council representative.   In your experience how long does this take?  Sky were meant to disconnect me yesterday but haven’t. Will sky stay connected until EE has he set up?  Struggling to contact EE for an answer.  Thank you 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2024 05:33 PM

The timing would depend on the local council & OR.

Your present BB should stay connected until EE BB is installed. What type of BB do you have with Sky?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Joogles
Contributor
Contributor
In response to XRaySpeX

‎07-08-2024 05:52 PM

Umm. Not Fibre Optic , just regular broadband 🤔

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XRaySpeX
EE Community Star
EE Community Star
In response to Joogles

‎07-08-2024 06:07 PM - edited ‎07-08-2024 06:08 PM

Have you cancelled with Sky yourself? The normal migration rules don't apply when moving from non-FTTP to FTTP (Full Fibre) cuz it is not being replaced over the same landline.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Joogles
Contributor
Contributor
In response to XRaySpeX

‎07-08-2024 07:27 PM

Yes I cancelled with them but I’ve gone past my disconnect date so maybe it will be ok. Thank you 

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