Thank you @XRaySpeX for your related post. I am technical support for my elderly blind mother-in-law living in bungalow just around the corner. She only uses the internet for radio via Alexa. Last week her internet stopped working. Unplugging the BrightBox for a minute and replugging had no effect, nor did doing the same to Alexa. Her landline is working as usual.
City Fibre have been at work in the village and she recently had a paper through her door, and an email, that it was now all ready for her to change over to one of their providers. Her internet disconnected at the same time. I rang City Fibre to ask if this was just a coincidence but they haven't got back to me. I am disappointed if it has caused her problem as I had logged her as Vulnerable with EE after she went blind some years ago.
I did some research and today I logged into her Brightbox from my phone and looked at all the screens of information. It all seemed to be working ok except for Internet - not connected. I tapped on Connect, and it told me to wait a minute, but after several minutes nothing had changed.
I noticed there is a drop-down box about broadband - either ADSL or Fibre. Should I try changing this from ADSL to Fibre and see what happens? I didn't want to break anything or cut her off completely!
Thank you
Matthew
Edit: the internet light on the front is flashing. I read that this means there is a message for me inside, but there wasn't.
