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Digital Voice

UkzVortex98
Established Contributor
Established Contributor

‎26-04-2024 12:08 PM

I am Having an issue with my Digital Voice where incoming calls we can hear the person on over end but they can’t hear us and it same when we call out. I have tried a cordless phone and still the same and it does it to all four on my digital voice phones i’ve tried contacting EE on X 150 and they don’t care. They don’t want to do anything about the issue or say I will send out open reach out to look at it when it doesn’t have anything to do with open Reach. It happened when the Smart Hub Plus got its last firmware update. 

Firmware version: r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P

App version: 1.13.1

A E KING
0 Helpful
20 REPLIES 20
Luckybob28
Contributor
Contributor
In response to RodneyLabRat73

‎04-11-2024 02:34 PM

Have gone down the same route as your good self - Has been ongoing for months and they acknowledge a problem exists. Was told there was an update coming in November for the DV. 

 

Have been running the SH Pro with extenders for a day now and everything seems fine - DV handsets updated the software when we installed so hopefully all good!! 

 

I'll repost if any issues!