I know, I emailed Marc Allera, (CEO of EE), to complain and a member of his team called me later that evening, and basically confirmed it wasn’t something that they currently offer. She said most people were glad to be getting a service that other operators charged for. I responded to this comment that by saying that looking at the forums I would have to dispute that as there were many people, like myself that wanted the option to switch it off. All she could say to that was you can lengthen the time before it kicks in, which is fine if you can get to the phone in 30 seconds, but it’s not always possible, especially for older people or people with mobility issues.
Maybe if Mr Allera gets inundated with emails asking for the ability to turn it off, he’ll listen to his customers. I know you cannot post email addresses on the forum, but I found it by searching for EE on the CEO email website, https://www.ceoemail.com.
I also pointed out that other operators like Sky, Virgin and Vodafone all gave customers the option to switch off their voicemail, and that it seemed that EE’s attitude was a little dictatorial with the only option to not have it was to move to another operator. I also mentioned that it would have been nice if sales told me that voicemail was standard and couldn’t be turned off at the point of ordering, I know it’s on the website that it it’s free, but nowhere does it say it can’t be deactivated.
