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Landline Voicemail

Gerald1943
Explorer

‎22-07-2026 08:42 PM

Any ideas as to why the EE system refuses to use my recorded voicemail message?

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎23-07-2026 12:00 AM - edited ‎23-07-2026 12:00 AM

@Gerald1943 : Recorded where?

You can change your recorded VM greeting by dialling 1571 & choosing the option to change it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎23-07-2026 08:20 AM - edited ‎23-07-2026 08:22 AM

@Gerald1943 Are you trying it direct EE Hub connected or via a DVA with your landline phone connection.

Manage and use your home phone | Home Phone Help | EE

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Gerald1943
Explorer
In response to XRaySpeX

‎23-07-2026 08:55 AM - last edited on ‎23-07-2026 08:57 AM by

Good Morning

Many thanks for your quick response to my problem - I have followed the procedure having called 1571 but the EE system refuses to over-ride their standard voicemail. Re- recording my message still produces the same result!

Cheers

Gerald

[Mod edit: removed personal details]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Gerald1943

‎23-07-2026 09:08 AM

Report it to CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero
In response to Gerald1943

‎23-07-2026 09:23 AM

@Gerald1943 Try it as this way incase there has been a change to the operation, this from the Manual instead off the Help guide.

Voicemail set up Manual Guide....Voicemail set up Manual Guide....

0 Helpful