Landline Voicemail

[Gerald1943]

Any ideas as to why the EE system refuses to use my recorded voicemail message?

[XRaySpeX]

@Gerald1943 : Recorded where?

You can change your recorded VM greeting by dialling 1571 & choosing the option to change it.

[JimM11]

@Gerald1943 Are you trying it direct EE Hub connected or via a DVA with your landline phone connection.

Manage and use your home phone | Home Phone Help | EE

[Gerald1943]

Good Morning

Many thanks for your quick response to my problem - I have followed the procedure having called 1571 but the EE system refuses to over-ride their standard voicemail. Re- recording my message still produces the same result!

Cheers

Gerald

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[XRaySpeX · Accepted solution]

Report it to CS.

[JimM11]

@Gerald1943 Try it as this way incase there has been a change to the operation, this from the Manual instead off the Help guide.

Voicemail set up Manual Guide....

[Gerald1943]

Many thanks but the procedure you describe still fails to use my recorded message in preference to the standard message!

[JimM11]

@Gerald1943 It's a follow the solution for you then, call EE CS and get them to take a look at why it's not happening for you.

Just dial 150 from your landline phone and listen to the IVR options to get connected to a EE CS Guide.

[XRaySpeX]

Just my wild idea: You're not mixing up your own Ansaphone's greeting msg with 1571's greeting?

[Gerald1943]

Now that is a very good suggestion EXCEPT they are so busy I am asked to hold for 45 minutes with no call back option offered - rubbish service in the extreme!!

Cheers

Gerald
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