Deactivate voicemail on landline

[Mamfa123]

Does anyone know how I deactivate the voicemail on my landline please 

[JimM11]

@JayKayGee Not sure if you should get your hopes up, @rodri50 say's that EE CS turned it off for him so just waiting on the confirmation as to yes/no working or not, you are not the first to raise the issue!

[JayKayGee]

Thanks! It would be interesting to know if people with landline digital voice voicemail already switched off have had it switched back on under the current policy, or whether it’s just the option to switch it off that’s been removed.

At a guess I would say it must be linked to another feature in the software system, so switching off voicemail disrupts something else. This is why I am hopeful that if enough of us bang on about it, they will write a routine that works on the voicemail subset allowing e.g. an infinite number of rings before it kicks in! Hope springs eternal.

I had to call BT customer services to have it switched off when I was with them (on digital voice), it was put through as an order to change my service but the only thing different I noticed was the cessation of voicemail.

[JayKayGee]

Thanks @Mustrum ; I can’t find an option to switch voicemail off in the EE ap, although there are two of these so I’ll try the second (more basic) one.

[richard_w1]

I just called ee customer service and they told me that it's not possible
to switch off ee voicemail. The guy was a techie and the "guide" did not
know. I believe the tech guy

[Angiemf]

Having exactly the same problem with my elderly mum….i made numerous calls to ee and after speaking to 4 different people, the last (rather snotty) lady told me I can’t switch it off, and that ‘no-one else’ has complained about this. Utter b*****t!  Some elderly people get confused by new technology, this is certainly upsetting my 87 year old mum but EE do not care.  I can adjust her own answerphone to kick in before EE, but as pointed out previously by someone, if she’s on the phone EE vm kicks in immediately and she doesn’t always remember to listen for the broken dial tone. Not happy 😞 

[Angiemf]

It can’t! Tried that was told no it has to be on

[Johnwd]

I see from other responses that BT/EE don't seem to be able to disable voicemail.   As well as the problem of confusing old people who have their own voicemail, I cannot see how their system notifies the customer that there are messages waiting.  I've just discovered 3 messages going back as far as June.       Awhile ago I gave up queuing for 150 and sent EE a letter asking them to disable the service.  No action, not even a response.     Roll on my contract ending so I can choose a company with better customer service.

[JimM11]

@Johnwd Just to update it is only the EE DV service that cannot disable the voicemail service, anyone with BT as there ISP can still get it disabled by calling BT CS to have it turned off.

[Johnwd]

Thanks for that clarification.   BT and EE try to claim they are one company, but it is really confusing having two customer service departments and no obvious reason which one a customer should contact.    I was told to use myEE online.  My sister has the same DV service but uses myBT (despite having an EE mobile!!).   Not that it matters since you cannot get through to them, and there is no means to send an electronic message.    I was not aware that EE had a landline system so thought BT and EE used the same DV system.

[XRaySpeX]

@Johnwd : EE & BT are separate ISPs with their own products, services & prices. They are both independent subsidiaries of the BT Group.  The intention in the long run is that EE services consumers & BT business.