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Damaged fibre cable

Debs531
Explorer

‎27-12-2023 09:53 AM

Does anyone know how much ee charge to repair or redo fibre cable run? My dog has bitten clean through it 

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎27-12-2023 10:02 AM

@Debs531   Please post a picture of this.  

0 Helpful
Mustrum
Ace Contributor
Ace Contributor

‎27-12-2023 10:06 AM

@Debs531   You would be best to give the broadband care team a call.

Openreach may charge for the repair, but until they see what is needed it will be hard to say.

Hope you get it fixed soon.

Debs531
Explorer
In response to Chris_B

‎27-12-2023 10:12 AM

4DDC57CF-7B92-4B3C-A9E4-631DF2F72E51.jpeg

 

0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to Debs531

‎27-12-2023 10:38 AM

@Debs531  They should be able to fix that, just be nice to the person who comes to do the repair, lots of tea/coffee choccie biscuits or even a mince pie all can help.

Also ask them if there is a way to run the cable so the  dog can’t do it again. If it’s a new pup a proprietary dog stop chew spray may help, it worked wonders with one dog I knew, but another seemed to quite like it!

XRaySpeX
Grand Master
Grand Master

‎27-12-2023 11:32 AM

It'll be not so much for the repair itself but for the calling out of the engineer:Capture.JPG

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