Damaged fibre cable

Debs531 · ‎27-12-2023

Does anyone know how much ee charge to repair or redo fibre cable run? My dog has bitten clean through it

Chris_B · ‎27-12-2023

@Debs531 Please post a picture of this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Mustrum · ‎27-12-2023

@Debs531 You would be best to give the broadband care team a call.

Openreach may charge for the repair, but until they see what is needed it will be hard to say.

Hope you get it fixed soon.

Debs531 · ‎27-12-2023

Mustrum · ‎27-12-2023

@Debs531 They should be able to fix that, just be nice to the person who comes to do the repair, lots of tea/coffee choccie biscuits or even a mince pie all can help.

Also ask them if there is a way to run the cable so the dog can’t do it again. If it’s a new pup a proprietary dog stop chew spray may help, it worked wonders with one dog I knew, but another seemed to quite like it!

XRaySpeX · ‎27-12-2023

It'll be not so much for the repair itself but for the calling out of the engineer:

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