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New Broadband Account and Upgraded 4 Family Mobiles - unable to link accounts

Vanamode
Visitor

‎27-12-2023 02:06 PM

Hello EE

I've just ordered Fibre for the home, and as I had 4 family mobiles on EE already, have agreed to an upgrade on these at the same time

So, I have 2 EE IDs, 1 for the Broadband, and one existing that my family mobiles are linked too. 

I have tried following the migrate link (http://ee.co.uk/exp/migrate/link-your-products) - from BOTH sides (i.e. linking the mobiles to the Broadband account, and vice versa) and get the same error from both sides - that the product I'm trying to move is already linked to another account.

My concern is that I won't get the benefit (and thus discount) of having the 2 product types linked

 

Any suggestions?

1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎27-12-2023 02:41 PM

That's right, you shouldn't have 2 EE IDs else you can't link them. You can only link them under the same EE ID.

Call CS to remove your BB MyEE a/c & then link your BB to your existing MyEE holding your 4 mobile contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)