Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Switching from sky to EE broadband

Lynsay49
Visitor

‎27-12-2023 02:03 PM

Hi, ive switched to EE broadband that went live today and my sky broadband no longer works as expected. However, after plugging in the EE router im just getting a flashing orange light and can not connect to the internet. EE are sending an engineer tomorrow but anyone with a teenager knows thats a lifetime away. Has anyone experienced this and know of any fixes? 

 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎27-12-2023 02:14 PM

Many have & usually the absence of BB can only be fixed by OR.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Mustrum
Ace Contributor
Ace Contributor

‎27-12-2023 07:00 PM

@Lynsay49  Is your broadband working yet?

On switchover it can take up to midnight for the process to complete.

0 Helpful