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Continual Orange Light

Alzyaman
Valued Contributor
Valued Contributor

Anyone else get the continual flashing orange light on the router?

Openreach confirm no issues their end. 6th day straight with no internet 

EE accept fault but issue is still ongoing.

Have to complete the following. turn off router - turn off openreach wall mounted kit - turn on openreach wall mounted kit, turn on router. This gets me back online but goes off again within 60-90 mins

Just wondered if anyone else was or did have this issue and if so how was it resolved. I have a new router on its way which EE think will fix the issue 

50 REPLIES 50
Alzyaman
Valued Contributor
Valued Contributor

sorry - was meant to be this one

Alzyaman_0-1744375715543.png

 

JimM11
Brilliant Contributor
Brilliant Contributor

@Alzyaman You can forget the copper and back to fttc, that is not going to happen any time in any way shape or format:- the only way is up, goes the saying, your picture when cleared i will look at, and NO you do not accept that you have to do ANY switch off/on, i had fttc for many years on sky, went to EE and as soon as connected had to get EE side sorted out, many visit's as was a cable issue, sky router did not complain any time, EE as soon as put on oops, took a few months but OR engineer finally fixed, took him a couple off hours, old school Engineer but he knew what he was doing, FTTP swap was zero issue once OR came/saw/did, also since NOV-MAR zero problems until they messed up the EE Smarthub+ FW, they would not listen so released me and i went to back to Sky, EE router out and Sky router in, up 30 day's NO other changes and zero problems. I have multiple systems attached, been doing this for 45 years so trust me when i say i know what i am doing.

You do not have PM on, but you can i think click on my JimM11 and see if you can PM me, i will gladly call you no problems.

JimM11
Brilliant Contributor
Brilliant Contributor

@Alzyaman Finally saw your 2 posted pictures, the 11/4 looks ok, but the 8/4 little bit questionable with the offline stated, but through to the devices.! Take it that your view on it is that they are all devices that you have on the system.!

Alzyaman
Valued Contributor
Valued Contributor

@JimM11 

The one from the 8th is when the router is flashing orange and i have no internet

The one from the 11th is when it is working 

yes the devices are mine 

OR are coming back on Monday to change the ONT so at least that is something - Ill keep you posted 

Alzyaman
Valued Contributor
Valued Contributor

@JimM11 

ONT, power cable and ONT to router cable all been changed for new  - up and running now so lets see how that goes on 

As he left OR engineer said " this wont make a slightest bit of difference but hey ho" 

Nice bloke from EE Exeter said that the tech team are involved and have done everything possible from an EE perspective - It is definitely a service provider issue

Fingers crossed the ping pong will end today

JimM11
Brilliant Contributor
Brilliant Contributor

@Alzyaman Keeping everything crossed for you...👍

Alzyaman
Valued Contributor
Valued Contributor

@JimM11 

I'm not exactly sure but I think this was 94 mins from engineer leaving the house and the return of the flashing amber light!!

Alzyaman_0-1744622510912.png

15 days - 6 OR engineer visits and we are still in the same position. I try not to sweat the small stuff but starting to get down now - between EE and OR there is no idea on getting this resolved 

 

JimM11
Brilliant Contributor
Brilliant Contributor

@Alzyaman Looks like the OR engineer was correct, are you finding the the On/Off is still working as before giving you back the time 60-90 mins again, and it was just not OR making sure configuration was done for the new ONT to be registered.

Alzyaman
Valued Contributor
Valued Contributor

@JimM11 

The reset works with no issue for 60-90 mins

I've no idea what the OR lad did - He was here for about 20 mins and was on the phone whilst changing it over - he had text me that he was on his way so i worked off my hotspot so when he came the service was down and when he left it was up and running 

As soon as it went offline I did the HELPME and asked for the customer summary report - Have sent this on to my contact in Exeter 

Alzyaman
Valued Contributor
Valued Contributor

Good morning @JimM11 and anyone else following this thread

After another OR engineer and a visit from a EE Help team member we are completely stuck. No side think they have an issue so we have now scheduled in a cease and restart (I will have got this wording wrong) and a new line will be being put in 

Just some feedback from me - Each person I spoke to from EE and OR have been really nice and helpful - I don't think its from lack of trying. so despite my frustration at lack of broadband its not been too bad an experience.

only other change is to say that both my neighbours on either side are now having issues with their lines as well - May be a bigger problem in the area which means that it may have been a network issue after all 

Ill leave this one as unsolved as due to the Easter BH i wont be getting done till late next week  - ill update this once it has been completed 

Thanks to @JimM11  for also helping and responding