@JimM11 - Thanks Jim and any watchers
update here from the land of orange
Got the kit all out of the boxes and plugged it in - STANDARD FAULT!!!!!! ARRRGGGHHHHH - I hour working time then total failure. I was so down as i knew what a pain all this was. I believed I had to call EE and let them do a test - v strange as they cant see my router and my account has no broadband on. I wanted to follow procedure so booked in another OR engineer to try and sort. Had to go through connections, booked the next available date and went back to the office. Alas EE never booked OR as the appointment was refused and the man in connections didn't check that it had been accepted.
However - on the Friday my better half left the house for work and was greeted by 4 OR sprinter vans who were lifting the external chamber covers on the street - apparently there was an issue at the exchange - they said they would go and investigate and that we would have no broadband for the rest of the day (didn't have it anyway obvs)
Hallelujah - we seem to be online - from Saturday morning it hasn't gone off once - great speeds throughout the house - too fast really for what i need so may look at that
But fingers crossed we seem to be back on track. Apparently all the houses were having issues in our street but we all seemed to think we were the only one - one neighbour even cancelled their ISP and changed. my nearest neighbours are still on copper so had no issues - should have checked further down.
The OR engineer turned up on the Saturday and checked everything and said all was working fine - he said he was local but knew nothing about the issues in the area. he left me a BT router to try so will probably speak to him at some point this week and ask him what the problem was. Ill try and find out and then do one final update when i find out what the fault was. Possibly an intermittent fault
Next one now - try and sort my 4 accounts out and make sure i get the ofcom automatic compensation - will start a new thread for that and link it through
