Connected however no internet.

MintyBubs
Visitor

‎10-03-2022 02:06 AM

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

185 REPLIES 185
Sarahw0810
Explorer
In response to Ruth53

‎10-03-2022 04:06 AM

Mine has just come back on

0 Helpful
JennaHoadley
Visitor
In response to XRaySpeX

‎10-03-2022 04:08 AM

Connected but no Internet, what's going on? 

0 Helpful
Mrfinnigan
Investigator
Investigator
In response to Jeanette2103

‎10-03-2022 04:09 AM

Yeah really not impressed this time round. 
Your meant to inform us at least 48 hours before so people can get appropriate things in place, not announce it 8 minutes before hand in the middle of the night 

XRaySpeX
EE Community Star
EE Community Star

‎10-03-2022 04:12 AM

10/03/22 @ 04:00: It's come back for me now & all is now working smoothly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jeanette2103
Explorer
In response to Ruth53

‎10-03-2022 04:16 AM

Back on! Hope everyone else is very soon! 

0 Helpful
PM61
Explorer
In response to XRaySpeX

‎10-03-2022 04:17 AM

Anyone else having service issues in Yeovil area? No broadband available at the moment!

0 Helpful
PM61
Explorer
In response to PM61

‎10-03-2022 04:21 AM

All back to normal now! I clearly spoke too soon! 

0 Helpful
Curtisigc76
Visitor
In response to Ruth53

‎10-03-2022 04:38 AM

When I took my contract out with EE I thought I'm paying for a 24hr service but I'm not getting a 24hr service I'was trying to use my tablet at home and can only use the WiFi on this so now I can't do anything how many times do you do this maintenance as it wasn't told to me when I took this contract out with you 

0 Helpful
Raybo1
Investigator
Investigator
In response to M_a19

‎10-03-2022 04:39 AM

Mines up and running now, from Sheffield

Raybo1
Investigator
Investigator
In response to Sarahw0810

‎10-03-2022 04:48 AM

Me as well, but I got a message saying maintenance work was being carried out.

0 Helpful