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Unable to set up

Lkw
Explorer

‎18-07-2022 02:02 PM

Hi I've got the white smart hub and I've been unable to connect my blink camera/ sync module 2 to it, for some reason the router won't allow it. Does anyone have a clue on how to fix it.

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎18-07-2022 02:08 PM

With the white EE Smart Router, unlike the black EE Smart Hub, you cannot separate the wireless bands/SSIDs. The most you can do is to temporarily disable the 5 GHz band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Lkw
Explorer
In response to XRaySpeX

‎18-07-2022 02:11 PM

Thankyou for the suggestion how would I do that please I'm completely useless when 8t cones to this stuff.? 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lkw

‎18-07-2022 02:22 PM - edited ‎18-07-2022 02:26 PM

Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Advanced > Wireless Settings page of the SH temporarily switch the button under 5GHz to OFF & switch the 2.4GHz band away from Smart Channels while you connect your 2.4GHz device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)