Connected however no internet.

MintyBubs
Visitor

‎10-03-2022 02:06 AM

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

185 REPLIES 185
Rmak
Visitor
In response to Ruth53

‎10-03-2022 03:41 AM

My broadband stoped working light solid Aqua but no internet? Is it due to maintenance?

0 Helpful
Sarahw0810
Explorer
In response to Xenarose19

‎10-03-2022 03:42 AM

Mine not working either says connected but no internet 

Zed-i
Explorer
In response to XRaySpeX

‎10-03-2022 03:43 AM

  1. Can someone tell me if the internet gone down..? My router lights are on but not getting any Internet.
Mavros88
Explorer
In response to Zed-i

‎10-03-2022 03:45 AM

The same the light is green but no internet 

XRaySpeX
EE Community Star
EE Community Star

‎10-03-2022 03:46 AM

To everyone with router's lights normal and BB connected but no Internet :

 

This is not maintenence, routine or not. This is a rare national outage whereby EE itself has been completely cut off from the Internet.

 

Hopefully it should be fixed by mid morning at the latest. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mavros88
Explorer

‎10-03-2022 03:49 AM

Why internet no working all have same problem? 

0 Helpful
ARMandrew1
Contributor
Contributor
In response to Lola26

‎10-03-2022 03:51 AM

Apparently there was an EE maintenance carried out but wasn’t informed.
0 Helpful
Raybo1
Investigator
Investigator
In response to Zed-i

‎10-03-2022 03:51 AM

My internet is down, they are doing maintenance work

JJHay
Explorer
In response to Ruth53

‎10-03-2022 03:52 AM

10 hours is not "a little while".  Does EE not have the technology to email or message their customers to give advanced warning?  

0 Helpful
Xenarose19
Investigator
Investigator

‎10-03-2022 03:53 AM

Is anyones data not working 

0 Helpful