Compensation for VERY late activation.

ChutneyFerret · ‎01-06-2024

I need to claim compensation for late activation. I should have been connected on 05/03/2024, but didn’t get connected until today, 01/06/2024! How do I claim? The EE website is slightly less than useless in this respect ! HELP!

XRaySpeX · ‎01-06-2024

You shouldn't need to claim. It's auto compensation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Mustrum · ‎01-06-2024

@ChutneyFerret you can find details of any compensation that may be due in the following Help Page.

https://ee.co.uk/help/broadband/fix-problem/automatic-compensation#article-heading-1

XRaySpeX · ‎01-06-2024

You shouldn't need to claim. It's auto compensation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP